When you sign up for a Moovly subscription (e.g. Pro or Enterprise), it is renewed automatically at the end of every period (month or year).
We do not offer a refund upon cancellation or termination of a subscription, as stated in our Terms & Conditions.
You can cancel your subscription at any time. When you do so, you will cancel the automatic renewal of your subscription on the expiration date. Until that date, your current subscription will remain valid.
To cancel the auto renewal of your Moovly Studio subscription, follow these steps:
- Log in to your Moovly account
- Go to 'My Profile' (top right):
3. Click on the 'Settings' tab:
4. Click the button 'Go to Billing':
4. Click 'Cancel Subscription':
Your subscription will stay valid until the end of the current period but will no longer be renewed automatically at the end of this period.
Finally you will receive an email to confirm the cancellation.
Important! If your subscription has expired, your account will be frozen and can only be unlocked by subscribing again.