Moovly support is available in different flavors:
- This Help Center, where you can search for answers to your questions
- The conversation button (bottom right) that allows you to send messages to the Moovly support team
- Various online resources, such as the Moovly Academy on YouTube, with how-to videos, tutorials and all kinds of tips and tricks.
Moovly's online support channel is organized from Europe and available during European business hours (CET - Central European Time).
Support tickets are handled in a priority determined by the license of the user:
- Business license users get highest priority and are responded to within the next business day or earlier.
- Unlimited license user requests are responded to within the next 1 or 2 business day, on a best-effort basis
- Education license and Free Trial users are responded to on a best effort basis (usually within 2-3 working days).
Many support-related questions have answers that are available in our Help Center. Just enter a few keywords related to your question and most likely you'll find your answer there.